Over the past few years, automation and Bots have been increasingly used in customer service. From automated voice response to messengers, increasingly Bots being used to improve the interaction – of Both your current and potential customers. It is indeed possible and being explored to use Bots to generate the leads for the sales team. For example, a Bot can be programmed to automatically browse online marketplaces like IndiaMart and TradeIndia to extract details like the contact points and supplier information. This data is loaded as a lead automatically into a CRM which can then be assigned to a salesperson and further enriched for conversion into an opportunity. Such advancement in automation, esp. Bot technology promises to revolutionize the sales process and its outcome. Continue reading →
Many company executives have make-shift cloud strategies managing cloud migration on their own. However most such initiatives run into problems and executives face many challenges in migrating to cloud, arising out of some common mistakes. Many businesses go about without any specific cloud migration strategies but a thorough process evaluation and goal setting can help avoid some common and costly mistakes such as: Continue reading →
Cloud is the future and organizations around the world are adopting cloud platforms for managing their IT resources. According to a recent Gartner report on the cloud computing trends in India, the enterprise IT spend on cloud computing increased to $71 Billion in 2016, a six percent increment from 2015i. The trend is slated to continue. The same Gartner report positioned cloud computing to constitute a major share of the IT investments this year. With an increased rate of adoption and especially post recent cyber-threats like WannaCry and Petya, organizations across the world have realized the importance of cloud security and are working towards safeguarding their cloud. Continue reading →
According to a recent survey by IDC, half of 6159 executives define their cloud strategies as “ad hoc.” Many company executives have stop-gap cloud strategies managing cloud migration on their own. However most such initiatives run into problems and executives face many challenges in migrating to cloud, arising out of some common mistakes. Many businesses go about without any specific cloud migration strategies but a thorough process evaluation and goal setting can help avoid some common and costly mistakes such as these five. Continue reading →
When we say Artificial Intelligence, we think intelligent machines. Until now machines were limited to device security while humans were in charge of execution. Around the world, we see the idea of AI is flourishing. Continue reading →
Ransomware, a part of fast emerging Advanced Persistent Threats family, is a fearsome set of viruses attacking computing systems. The biggest concern is they target almost any industry-ports, power grids, healthcare, finance, law, advertising etc. and information can be lost forever. Continue reading →
Just a couple of days back, media around the world exploded with news of another ransomware attack. Petya, a ransomware wormed its way into information systems in ports, law firms, ad agencies, and supermarkets, besides its favorite victims – firms in the financial and healthcare domains. Its intention, as reported, is to destroy and cause mayhem in the information world bringing businesses to a halt. With systems compromised and data loss, revenue will take a big hit.
It is appropriate to ask now– how did this ransomware attacks computer, and worse, how did it spread?Continue reading →
Cloud computing is widely used as one of strategic levers to drive innovation and agility. As enterprises are undertaking the path towards cloud aligned to different business use cases, hybrid data centers are becoming the reality. Increasingly enterprises critical and sensitive workloads are distributed across private cloud (Data Centers), public Cloud and SAAS platforms.
Integrated Risk Management into Cloud Strategy
Any cloud strategy should support higher business level objectives and strategies. This means that most organizations will not be able to define a single “one size fits all” cloud strategy. It’s therefore imperative that setting cloud strategy must assess the possible risks which are guided by Enterprise risk regime. Continue reading →
Security concerns form the main reasons for the reluctance among businesses to move to public cloud applications. However, paradoxically, the advanced technologies and protocols that modern cloud service providers offer improved security for the applications. Cloud computing and IT security are often seen as divergent concepts but from a wider perspective, cloud computing technologies actually help propel IT security.
With better encryption, better tools and processes the shortcomings and concerns of cloud computing from a security perspective are being addressed. With cloud architectures that are virtualized and automated, infrastructure administrators now have a greater degree of control over the design and deployment of an infrastructure, with little scope for human error. In addition, the wide availability of security tools with very low upfront costs and the distributed nature and fault-tolerant architecture allows the cloud to offer the best security tools and services. Continue reading →
Security-as-a-service (SECaaS) or Internet-based security or cloud security products is an outsourcing model for security management. Here a third-party vendor delivers applications such as anti-virus software over the Internet. It can also refer to security management software provided in-house by an external organization.
Such systems are the next step in the evolution of Managed Security Services (MSS) and Gartner indicates that the demand for SECaaS will grow significantly and might substantially change existing IT security infrastructure environments aided by the fact that new forms of threats are also emerging with Cloud Computing’s growth. Continue reading →