The contribution of ITSM towards business value is significant, and is slowly witnessing a resurgence with the adoption of exciting new technologies. This is good news, considering that ITSM was slowly finding itself being nudged to the sidelines. Adoption of Agile, DevOps, Cloud, Automation, Machine Learning (ML) and Artifical Intelligence (AI) has given ITSM greater relevance in addition to the contribution it has already been making towards operations. The multi-faceted demands of customers, goals of business expansion and the mandate to improve productivity have spurred this adoption of technologies to transform ITSM. Here is a peek at key technological developments on the ITSM front and what organizations need to do to be ready for it. Continue reading
Enterprises which run legacy platforms face major challenges to make their IT environment agile and competitive to support their business needs. To bring in agility, flexibility and scalability to meet the growing demands of an enterprise is always a catch up game for the IT leadership. While businesses want to scale their operations in an unlimited manner, there are only a definite resources of budget, time, skill, and service capabilities that an IT function has. Some of the pressing IT challenges that cloud technology can solve for enterprises are: Continue reading
Before we discuss the innovations that changed data centers forever, let us consider the following average annual growth rate (AAGR) workloads on data centers:
- 10% in server workloads
- 20% in power demands
- 35% in network bandwidth
- 50% in storage
_ David J. Cappuccio, Gartner Continue reading
Data centers are both shrinking and expanding simultaneously. They are becoming smaller and leaner, and yet the performance is getting better and efficient.
Forward-thinking enterprises and industry leaders have started to overhaul their current data centers with technologies like virtualization & hybrid cloud solutions. There are two specific reasons behind this move:
- Cloud provisioning, expanding adoption of Social Media & Mobility, ballooning Big Data, increasing Automation & Analytics, and the constant need to do more with less – have become the new business challenges.
- Most of the data centers are dangerously outdated to handle these dynamic challenges.
How CMS IT Fixed the IT issues of 50 stores of a global food chain restaurant and increased the revenue by 15% of 200 stores in return.
What was going wrong for the client?
Our client is a leading global fast food chain restaurant serving a huge market in India. As their business expanded, more stores were introduced in the tier II and tier III Indian cities. Soon they were faced with challenges of broken service streams due to several IT issues, resulting in business downtime and customer dissatisfaction. The client identified 50 of their stores with IT issues and approached CMS IT Services for potential solutions. Continue reading
Gone are the days of struggling with complex hardware, software and data integration, and piecing together makeshift data centre systems. Convergence has arrived — in the form of hyper-converged and converged IT infrastructures –with greater and effective benefits for your data centre systems. Streamlining of management, scalability and expenditure are all the dynamics concerned when an enterprise has to decide on whether or not to go for converged IT infrastructure vs. Hyperconvergence. Continue reading
Wristbands that monitor how many miles you walk, run, or how much calories you burn during a workout or how accurate is your pulse, heart rate and sleep cycles, thumb devices that check your blood pressures or oxygen level and share it with your family physician through smartphones – the intrusion of IT technology in health-care sector is indeed phenomenal and transformative at the same time. It is propelling health care industry like never before. Continue reading
Bring Your Own Device movement is booming, with 74 percent of organizations either already using or planning to allow employees to bring their own devices to work.
_ Tech Pro Research’s Survey
From a nascent and undefined entity in 2009 to the fast evolving and maturing business transformation tool of today – BYOD is revolutionizing the way enterprises run their business operations. As the plethora of mobile devices and business application are mounting, BYOD programs are also on the rise. Continue reading
Good is no longer good enough!
Is your enterprise software performing at the optimum level? In the era of changing technologies and digital disruption, businesses are faced with quandaries, and making the most of your enterprise software has become a business imperative.
So, when was the last time you measured the performance level of your enterprise software or questioned its capabilities to meet the dynamics of new business demands?
It was not long ago enterprise software was considered to be good if it helped a company to:
- Increase process efficiencies
- Automate mundane and repetitive tasks
- Reduce workflow errors & redundancies
- Collaborate cross-functional teams
But today, the story and situation is quite different. Enterprise software’s performance level has to move beyond the normal SLA level. Continue reading
2015 was the year of technology disruptions. This past year has made businesses rethink strategies and forced many top executives to change their outlook towards the markets, technologies, competition and most importantly, customer behavior. Many of these technological trends created tectonic shifts deeply unsettling the existing business models and impacting them in unprecedented ways.Organizations had to reset their strategies based on the rapidly changing technological landscape, and align it with their business goals. Continue reading