Progress from Reactive and Proactive to Preventive and Predictive Support Services


In today’s highly demanding market, customers not only want innovative products and solutions, they want high quality customer service as well. With new and innovative technologies emerging, post-sale technical support and services play an important role in customer satisfaction and loyalty. Continue reading

Organizational Benefits of Data Center Infrastructure Management


Data Center Infrastructure Management (DCIM) is the new paradigm in efficiently managing the assets and performance of a data center. With data centers becoming more complex and advanced – both in terms of size and functionality – organizations are deploying a new set of advanced infrastructure management solutions that help measure and monitor data center resources and equipment and ensure increased efficiency in performance. Continue reading

Challenges in Managing Remote Data Centers


In this era of virtual technologies and cloud enabled systems to host and manage critical business processes, enterprise data warehousing has expanded in definition to include remote and virtual data centers. Remote Infrastructure Management (RIM) can help an organization derive more value from planned IT infrastructure investments, decrease costs, improve operational efficiencies, and provide superior service levels. Continue reading

Managing the Data Center of the Future Using Efficient Tools and Advanced Technology


Organizations thrive on the power, performance, and resiliency of their data centers. To ensure heightened efficiency and mitigate costs associated with energy consumption, enterprises are adopting Data Center Infrastructure Management (DCIM) solutions to increase the performance of their data centers. DCIM has witnessed faster adoption in the last few years and according to Navigant Research, Continue reading

Infrastructure as a Service (IaaS): Shifting Paradigms in the Data Center, Disaster Recovery, and Storage Areas


A large number of traditional IT implementations are gradually shifting to cloud service models, giving more impetus to Infrastructure as a Service (IaaS). This is one area likely to witness the fastest growth in the near future – Gartner predicts a projected growth rate of 41.7% CAGR by 20161. Continue reading

Benefits of Hybrid Clouds: From Data Security to Enhanced Operational Flexibility


The world is cloud enabled today and organizations – both big and small – are moving most of their primary enterprise systems onto different cloud platforms. The initial hesitation over cloud adoption has disappeared now with the emergence of the hybrid cloud model – a perfect amalgamation of the positives of both private and public clouds. Hybrid cloud computing is becoming an organizational norm with Continue reading

Top 5 Challenges of Virtualization Management (VM)


Virtualization Management“Virtualization now accounts for one-half of all server workloads—and it should reach more than 85 percent by 2016” according to Gartner[1].

Virtualization is a boon because it facilitates IT to respond to the hyper demand of business users and customers, while reducing costs on hardware and maintenance at the same time. Virtualization offers several tangible benefits – adoption can reduce server incidents by 27%, system downtime by 26%, and app-to-markettime by 22%.[2] Continue reading

Evolving Landscape of Enterprise Mobility Management (EMM) and Identity & Access Management (IAM)


“By 2016, the IoT will drive 20 percent of identity and access management (IAM) deployments.

By 2017, enterprise mobility management integration will be a critical IAM requirement for 40 percent of buyers, up from less than five percent today.

By 2020, 60 percent of organizations will use active social identity proofing and let consumers bring in social identities to access risk-appropriate applications.”

According to ‘The Gartner 2015 Predictions Special Report’

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IT Infrastructure Management – facing tomorrow with today’s innovations


The IT services industry has witnessed radical changes in the last few years, with man and machine working in collaboration to facilitate enhanced productivity, increased agility and speed, and reduced costs. Innovations and advancements in disruptive 3rd platform technologies such as cloud computing, mobility, social media, predictive analytics, and BYOD Continue reading

Challenges of In-House IT Operations Management (ITOM) Services


The IT environment is evolving at an alarming rate, making it difficult for companies to keep up with ever increasing business needs. Moreover, with the adoption of new technologies such as cloud computing, mobility, virtualization and the Internet of Things, integration processes are a major challenge for IT Operations Management (ITOM) teams. While small and medium sized enterprises partnerwith managed services providers to cater to business demands of their clients, large sized companies are hesitant to outsource their services with the belief that they have adequate resources to meet requirements. Continue reading