Big data is considered a gateway to competitiveness and business solutions today, with seamless collection of data and analysis to understand where things have gone wrong. The use of big data analytics gives the enterprises a chance to make smart and data driven decisions.
The development of industries with new technologies, skills and innovative thinking blends perfectly with big data analytics. There are immense benefits for an organisation with trending big data initiatives. Continue reading
For an emerging economy, it may sound premature to as what kind of impact social media (SM)- Viz,. Facebook, twitter, LinkedIn and Blogs- have on a company’s B2B sales. Given its nature as a social and networking tool, companies in the B2C arena will probably look at these tools more keenly in order to reach their target audience as well as obtain feedback.
But a clutch of Indian companies have used social media in B2B including Infosys, Dell and even Go Daddy, if one goes by what is mentioned on the internet. Continue reading
Most of us are aware of what retail therapy is capable of. It puts you in an elevated mood, reduces stress and the world feels like a better place again. The advent of internet and the numerous online retail websites are doing an excellent job of offering people this therapy, and that too at their doorstep. With a perfect combination of great discounts, unbeatable deals and fast delivery, online retailers are giving consumers the value for their money.
In the past, consumers were skeptical about buying products online. Shopping websites saw numerous abandoned carts for one reason – consumers did not trust a website enough to give out their bank account details or credit card information. With the network security measures heightened, consumers gradually started trusting e-commerce websites. Continue reading
The IT help desk is responsible for improving the quality of internal support as quickly as possible. For enhancing the efficiency of the help desk staff, it is important to have an automated process automation in place. One can influence real-time data to deliver accurate internal support to maximize employee productivity and monitor service performance.
How does once tackle the occasional slack on the IT help desk? What are the key factors an enterprise should consider in this light? Read on to know the best practices involved in this process.
7 efficient ways to enhance the power of IT help desk
Collecting performance feedback
The term ‘Big Data’ is constantly being mentioned in the IT sector. Many analysts and writers have also dived into the Big Data research to determine how well this technology can help various domains target potential customers. Following the biggest Information Management conferences hosted by IBM and Oracle in the year 2010, people slowly started talking about Big Data and were searching for it on Google. Press releases, write-ups and blogs on the same topic started making their way to various online platforms. In the same year, job sites posted numerous Big Data jobs. In 2011, Gartner included Big Data to its 2011 Hype Cycle along with Gamification and Internet of things. Continue reading
It’s well known that while contemplating a move to Cloud Computing, the first question that decision makers had to answer was – “is it safe?” Notwithstanding all the benefits offered by cloud computing, the proposition of shifting to it became unattractive because of the widespread perception that it would compromise enterprise security. However, there are some indications now that the apprehensions over cloud are clearing up and the industry is ready to foray into the next phase of optimization of resources possessed.While there are organizations that remain circumspect about the security concern related to cloud computing, there are others that hold the contrary view and even perceive the cloud as a security benefit: an investigation by standards body “The Open Group” has revealed that some members adopted cloud services as a way to overcome the lack of security of their own infrastructure. Continue reading
The ubiquity of cloud is driving organizations to move to the cloud regardless of its concerns regarding security, compliance and data integration issues. By providing near-unlimited hardware and software resources on an off-the-peg, pay-as-you-go basis over the internet, cloud computing drives down costs, enables innovation and creates the flexibility to respond to change. Traditionally banks were reluctant to embrace such technologies, especially on security grounds. There are other challenges too, such as regulation and the potential complexity involved in managing many different suppliers spread all over the world. Continue reading
Nearly all the products we buy today, from a consumer durable to a personal computer, have a service aspect to the purchase. The purchase of a laptop, for example, may come bundled with an annual maintenance contract or AMC, which is service that runs alongside the pure product buy.
Successful companies are those that can bundle a product along with its service, ensuring that the customer has life-long peace of mind. Easy to understand when you talk of a product – say a car battery. A service aimed at ensuring that the customer does not have ‘down-time’ will keep the buyer invested in the product. Continue reading
The Era of Cloud Computing is undoubtedly upon us, and with good reason. Moving to cloud may have become more common, but it is still a fundamental change— affecting entire business from within. So, carrying out such an exercise should follow a careful assessment of the company’s business and infrastructure goals. Following the trail that started with Public Cloud and then Private Cloud, the Hybrid Cloud is creating its own niche in the broad field of Cloud Computing.
In a 2015 study published by RightScale, a cloud automation vendor, it assessed how enterprises used cloud computing services and found that 82 percent of them have a hybrid cloud strategy, a sizable jump from 74 percent just a year ago. So, the hybrid approach definitely looks to be the answer to future cloud issues.- Continue reading