Tag Archives: IT service management

Gamification in ITSM

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Gamification in ITSM

All Companies want to influence and drive both customer as well as employee behaviors to increase profits, cut down risks and enhance brand image.One of the most recent promising approach, which is gaining popularity, is the use of game design techniques and game thinking to enhance non-game applications and processes and make them engaging in order to encourage users to adopt them and it is called “gamification.” Continue reading