Current Openings

Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to one or two CMS customers and achieving higher level of customer satisfaction.

Key Deliverables
  • Provide Level 0 / Level 1 technical support and initial trouble-shooting
  • Proactively monitor and troubleshoot production systems to identify discrepancies and potential problems
  • Effective written and oral communication skills
  • Experience in  Monitoring and ITSM tools
  • ITIL Process knowledge
  • Basic Troubleshooting skills, network/system
  • Skill in analyzing diagnosing data
  • Knowledge in network protocols and basic commands
  • Knowledge in basic Unix commands to check resource utilization/service status/file system usage/network reachability
Required Profile
  • 1 Years of Experience in experience in Remote Monitoring Center /NOC (familiar with Incident/Change Management concept)s.
  • Must be a Graduate in Computer Science /IT  or Diploma in Computer /IT
  • Preferably ITIL Trained /foundation certified.
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to CMS customers and achieving higher level of customer satisfaction in given below skills.

Key Deliverables
  • Act as Single point of contact for all escalations
  • Fast decision maker
  • Developing relationship with customers and peers
  • Follow up escalations till closure
  • Communicate/update  customers on all important happenings
  • Problem Analysis & Resolution
  • Strong analytical leader
  • Highly effective communicator; able to deliver performance synergy across cross-functional team spanning multiple areas
  • ITIL Process knowledge, preferably certified
  • Strong leadership goals to drive team
  • Understand Contracts and its impacts on service delivery
  • Understand SLA requirements and ensuring that OLA and underpinning contracts are available to support the Service level requirements.
  • Proven track record of complying to SLA and improving SLA
Required Profile
  • 5 years of IT Service management with Strong Escalations Management.
  • Must be a Graduate in Engineering / Science / Diploma in Computers
  • Preferably certified in Project Management/PMI/ITIL foundation (Must be ITIL trained)
  • Must have knowledge of technical terminology used for the business processes.
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to deal with stress
  • Must be able to work alone and in teams
  • Must have a empathy with users (at the client site)
  • Must be diplomatic and must have interpersonal skills
  • Must be able to understand the business’s objectives
  • Must be able to understand and accept that the Customer’s issues affects the business and that without the Customer there is no support department
  • Genuinely wanting to deliver a first-class service.
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Able to influence suppliers and stake holders to achieve the best solution for the customer
  • Able to connect and relate to people
  • Able to manage complex workloads, meet deadlines
  • Team-oriented, Customer-focussed, highly motivated and able to work in a pressurized environment
  • Strong interpersonal and communication skills – able to communicate issues effectively and concisely to varied audiences both verbally and in writing
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to CMS customers and achieving higher level of customer satisfaction in given below skills.

Key Deliverables
  • The IT Service Delivery Manager will be responsible for leading and managing the teams responsible for delivery of projects (front-end and back-end).
  • He / She will ensure that the assigned teams to the various clients’ site deliver the performance of services as agreed in the contract and meet/exceed the committed SLA which includes customer satisfaction.
  • Lead a vertical and a large team to provide single point ownership for the service delivery in the area of Remote Infrastructure Delivery Management Services for areas such as given below but not limited to:
    • Server Support & Administration, (midrange & mainframe)
    • I/T Security Administration,
    • Storage Management
    • Database Administration
    • Production Control
    • Console Operations / Computer Operations
  • Attend client service review meetings with key focuses on SLA performance reports and service improvement recommendations.
  • Ensure client expectations are met/exceeded with quality and profitable services performed to the agreed SLA.
  • Provide reports according to an agreed schedule.
  • Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
  • Provide leadership to the team delivering the services so as to maintain high staff morale.
  • Responsible for productivity, profitability, work environment, safety and operational compliance. It is measured through various reporting methods.
  • Ensures the execution of customer service standards and customer satisfaction programs, and ensures the equitable resolution of customer complaints.
  • Provides procedural guidance to ensure field support & service desk associates to comply with policies and procedures, safety, and ordinances. Also comply with company policies and procedures as outlined in the Human Resources and Operations Manuals and ensures training completions are maintained.
  • Focus on customer needs, and drive the field support & service desk team performance with the highest degree of integrity and trust. Must be approachable by both customers and team members.
        • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, means adherence and compliance to company Security and Quality policies. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
  • Efficient Operation Management (Cost, Time, and Resource management)
  • Ensure that Systems, Organization processes, & Unit practices adhere to OE and Quality compliance
Required Profile
  • 10 years of IT Service management
  • Must be a Graduate in Engineering / Science / Diploma in Computers
  • Preferably certified in Project Management/PMI/ITIL foundation (Must be ITIL trained)
  • Preferably with one of the given certification -  MCP, MCSA, CCNA certification
  • Must have knowledge of technical terminology used for the business processes.
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to deal with stress
  • Must be able to work alone and in teams
  • Must have a empathy with users (at the client site)
  • Must be diplomatic and must have interpersonal skills
  • Must be able to understand the business’s objectives
  • Must be able to understand and accept that the Customer’s issues affects the business and that without the Customer there is no support department
  • Genuinely wanting to deliver a first-class service.
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Able to influence suppliers and stake holders to achieve the best solution for the customer
  • Able to connect and relate to people
  • Able to manage complex workloads, meet deadlines
  • Team-oriented, Customer-focussed, highly motivated and able to work in a pressurized environmen
  • Strong interpersonal and communication skills – able to communicate issues effectively and concisely to varied audiences both verbally and in writing
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to CMS customers and achieving higher level of customer satisfaction in given below skills.

Key Deliverables
  • Providing assistance in the development and review of SLAs, contracts, agreements or any other documents for third party suppliers
  • Maintaining and reviewing a supplier contracts database (SCD)
  • Review and Risk analysis of all suppliers and contracts on regular basis
  • Ensuring that all supporting services are scoped and documented and that interface and dependencies between suppliers, supporting services and supplier processes are agreed and documented
  • Reviewing supplier's process to ensure that any sub contracted suppliers are documented, maintained and subject to contractual agreement
  • Performing contract or SLA reviews at least annually, and ensuring that all contracts are consistent with organizational requirements and standard terms and conditions wherever possible
  • Updating contracts or SLAs when required
  • Maintaining a process for dealing contractual disputes, and ensuring that any disputes are dealt with in an efficient and effective manner
  • Monitoring, reporting and regularly reviewing supplier performance against targets, identifying Improvement actions and ensuring actions are implemented.
Required Profile
  • 5 years of IT Vendor Management in large scale environment.
  • Must be a Graduate in Engineering / Science / Diploma in Computers
  • Preferably certified in Project Management/PMI/ITIL foundation (Must be ITIL trained)
  • Must have knowledge of technical terminology used for the business processes.
  • Must have good communication skills, (active listening skills)
  • Good Vendor Management skills and SLA Management.
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to CMS customers and achieving higher level of customer satisfaction in given below skills.

Key Deliverables
  • Must have project management experience of minimum 3-5 years.
  • Experience in managing IT infrastructure projects especially Wintel and Networks.
  • Lead the planning and implementation of infrastructure projects.
  • Facilitate the definition of project scope, goals and deliverables.
  • Define project tasks and resource requirements.
  • Develop full scale project plans, coordinate resources.
  • Hands-on Experience in Network such as LAN and WAN support and configuration.
  • Experience in handling projects with exposure to Wintel Administration, installation and troubleshooting of Windows Servers (Preferably Windows 2008 R2, Windows server 2003 current SP Level, plus all previous).
  • Hands-on experience in configuration, troubleshooting and
  • monitoring of routers, switches, firewalls, wireless AP, network sniffers and BW mngt devices
  • Knowledge on hardware and software load balancing
  • Network performance analysis and tuning
  • Understanding about Security policy for the network devices
  • Understanding about the ITIL process
  • Firewall support and configuration and experience of participation in security review and analysis
  • Understanding and experience in ISO 27001 ISMS
  • Understanding about the ITIL process
Required Profile
  • 5+ Years of Leading a projectteam size of 5.
  • Must be a Graduate in Engineering / Science / Diploma in Computers with ITIL Foundation
  • Preferably with any one of the given certification - PMI/Prince2
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to one or two CMS customers and achieving higher level of customer satisfaction.

Key Deliverables
  • The Project Manager will be responsible for leading and managing the team responsible for delivery of Technical support services.
  • He / She will ensure that the assigned teams to the various clients’ site deliver the performance of services as agreed in the contract and meet/exceed the committed SLA which includes customer satisfaction.
  • Lead a team of onsite engineers and act as single point of contact for the service delivery in the area such as given below but not limited to:
  • o Server Support & Administration, (midrange & mainframe),IT Security Administration, Storage Management, Database Administration, Production Control, Console Operations / Computer Operations
  • Transition and Manage new services, projects and Initiatives.
  • Attend client service review meetings with key focuses on SLA performance reports and service improvement recommendations.
  • Ensure client expectations are met/exceeded with quality and profitable services performed to the agreed SLA.
  • Provide reports according to an agreed schedule.
  • Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
  • Provide leadership to the team delivering the services so as to maintain high staff morale.
  • Responsible for productivity, profitability, work environment, safety and operational compliance. It is measured through various reporting methods.
  • Provides procedural guidance to ensure field support & service desk associates to comply with policies and procedures, safety, and ordinances. Also comply with company policies and procedures as outlined in the Human Resources and Operations Manuals and ensures training completions are maintained.
  • Focus on customer needs, and drive the field support & service desk team performance with the highest degree of integrity and trust. Must be approachable by both customers and team members.
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, means adherence and compliance to company Security and Quality policies. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
  • Performance management (Appraisals, CRRs, and Reward) and Career plan (Role change) of team
  • Adept in Escalation handling and should be able to Manage customer’s/team’s escalations and ensure logical closure.
  • Ensure vendor management and professional relationship is maintained
  • Adherence and compliance to company Security and Quality policies
  • Responsible for development and maintenance of the catalog of existing INFRA services
  • Responsible for the maintenance of appropriate SLM processes to include the implementation of SLAs and OLAs with supporting underpinning contracts (UCs)
  • Responsible for co-ordination across INFRA capabilities
  • Responsible for identifying SLM process metrics (KPIs) and management reporting activities
  • Responsible for generating and assessing reports regarding SLM process metrics (KPIs)
  • Responsible for the review of individual capabilities & processes within SLM to include SLAs and OLAs.
  • Responsible for implementing appropriate service level improvement programs (SIPs)
  • Responsible for attending the Change Advisory Board (CAB) or CAB/Emergency Change (CAB/EC) meetings
  • Accountable for management reporting to include providing metrics and report findings to Service Delivery Executive & Senior Management.
Required Profile
  • 7 years of IT Service management
  • Must be a Graduate in Engineering / Science / Diploma in Computers
  • Preferably certified in Project Management/PMI/ITIL foundation (Must be ITIL trained)
  • Preferably with two of the given certification - MCP, MCSA, CCNA, Unix/Linux/Storage system administration certification.
  • Must have knowledge of technical terminology used for the business processes.
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to deal with stress
  • Must be able to work alone and in teams
  • Must have a empathy with users (at the client site)
  • Must be diplomatic and must have interpersonal skills
  • Must be able to understand the business’s objectives
  • Must be able to understand and accept that the Customer’s issues affects the business and that without the Customer there is no support department
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Able to connect and relate to people
  • Able to manage complex workloads, meet deadlines
  • Team-oriented, Customer-focussed, highly motivated and able to work in a pressurized environment
  • Strong interpersonal and communication skills – able to communicate issues effectively and concisely to varied audiences both verbally and in writing
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to one of the CMS customers and achieving higher level of customer satisfaction in the respective areas.

Key Deliverables
  • Responsible for day to day operations and administration on network & security infrastructure.
  • Perform Installation, configuration and maintenance of PCs, networking equipment and network operating systems.
  • Maintain IT infrastructure that provides reliable, measurable, consistent, responsive and secure enterprise network services.
  • Responsible for network design and security, particularly troubleshooting and/or debugging network-related problems.
  • Perform maintenance of the network’s authorization infrastructure, as well as network backup systems.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers, printers, copiers, etc.
  • Maintain of network servers such as file servers, VPN gateways, intrusion detection systems, etc.
  • Hands-on experience in implementing or administering Juniper or CISCO Firewall, AD Server and other network security products.
  • The design, installation, and management of the Company network infrastructure.
  • The coordination of all aspects of the cable plant installation and any additional adds, moves, or changes to the Company network infrastructure.
  • TheWAN Links or other Telecommunications equipment such as telephones as associated systems.
  • The installation of TCP/IP and operation of all Company WAN circuits and associated support equipment.
  • The upgrading, installation, configuration, operation of the LAN and WAN equipment and software installed within their LAN and troubleshooting of all networks, networking hardware devices and software “voice, fax, video and data communications systems”.
  • Maintains inventory of equipment and parts as well as documentation of vendor activities.
  • Develops and documents system standards for computer and network devices.
  • Recommend and schedule repairs to the LAN/WAN and ensure timely user notification of maintenance
Required Profile
  • 7 Years of Strong Experience in Networking & Security is must.
  • Must be a Graduate in Engineering / Science / Diploma in Computers
  • Preferably with one of the given certification - CCNP / CCIE /CISSP
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to one of the CMS customers and achieving higher level of customer satisfaction in the respective areas.

Key Deliverables
  • Provide day to day support to application teams
  • Has good troubleshooting skills for Wintel systems, knowledge in hardening and securing of Wintel systems
  • Perform 1st level technical support for Unix System
  • Manage and maintain virtual servers (VMware and Hyper-V)
  • Set up & provide support for servers used by application development team.
  • J2EE server management
  • Well versed with Backup administration, backup and restoration, produce technical documentation with minimum supervision.
  • Assist in server equipment/room facilities and space optimization and monitoring server facilities conditions
  • 3 years hands-on practical working experience in IBM AIX, ORACLE SOLARIS, Linux OS, Windows 2003/2008 environment, iPlanet webserver, ORACLE Weblogic server, Microsoft IIS, internet proxy servers and .Net for System administrator
  • Has two years hands on experience in virtualization
  • Has good knowledge of system and network sizing, capacity planning, fault tolerance and redundancy strategies
  • Good working knowledge of IPv6 and IPv4 compatibility;
  • Good knowledge and experience in: o Implementation of SAN/NAS Technology;- o Implementation of Fibre Channel Networking; o Implementation of Backup Solution; o Implementation of Unix/Linux/WinTel/Oracle/LotusNotes/SAP; o Data warehousing & Database configurations;- o Managing and monitoring multiple storage subsystem; o Managing disk partitioning; o LUN assignments (create, modify or delete LUN of various sizes); o Manages the storage capacity and utilization; o Conducts capacity planning and performance tuning; and o Defines and configures security within the storage subsystem.
Required Profile
  • 5 Years of Strong System Administration experience in Server & Clusters with VMware Environment.
  • Must be a Graduate in Engineering / Science / Diploma in Computers
  • Preferably with one of the given certification - MCSE / Storage certification
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to one of the CMS customers and achieving higher level of customer satisfaction in the respective areas.

Key Deliverables
  • Develop operational, installation and upgrade procedures to be used by other staff for systems, hardware, network, security, storage and software
  • Provide day to day support to application teams
  • Has good troubleshooting skills for Wintel systems, knowledge in hardening and securing of Wintel systems
  • Perform 1st level technical support for Unix System
  • Set up & provide support for servers used by application development team.
  • J2EE server management
  • Well versed with Backup administration, backup and restoration, produce technical documentation with minimum supervision.
  • Assist in server equipment/room facilities and space optimization and monitoring server facilities conditions
  • Has good knowledge of system and network sizing, capacity planning, fault tolerance and redundancy strategies
  • Good working knowledge of IPv6 and IPv4 compatibility;
  • Good knowledge and experience in: o Implementation of SAN/NAS Technology;- o Implementation of Fibre Channel Networking; o Implementation of Backup Solution; o Implementation of Unix/Linux/WinTel/Oracle/LotusNotes/SAP; o Data warehousing & Database configurations;- o Managing and monitoring multiple storage subsystem; o Managing disk partitioning; o LUN assignments (create, modify or delete LUN of various sizes); o Manages the storage capacity and utilization; o Conducts capacity planning and performance tuning; and o Defines and configures security within the storage subsystem.
Required Profile
  • 5 Years of Strong System Administration experience in Server & Storage.
  • Must be a Graduate in Engineering / Science / Diploma in Computers
  • Preferably with one of the given certification - MCSE / Storage certification
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to CMS customers and achieving higher level of customer satisfaction in given below skills.

Key Deliverables
  • Able to Install of windows/Linux servers
  • Advanced level of Administration of Windows server with active directory
  • Administration of Linux servers
  • Understanding of RAID, pros and cons of various RAID levels and decision making on the same in a given situation
  • Linux and Microsoft cluster configuration
  • Working experience with various storages, precisely for cluster configurations
  • Management of cluster services
  • Working knowledge in SAN environment
  • File system management/VERITAS volume management
  • Experience and knowledge with designing installing and implementing VMware ESX server, VMware virtual Center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, VMware converter VM Backup products and other products for virtualization
  • Should have Configured ESX virtual switch LAN and SAN networking
  • Performed Virtual Machine live cloning, snapshot and physical to virtual conversions for Linux and windows servers
  • Should be able to handle hyper-V virtualizations
Required Profile
  • 5 Years of System Administration Experience is must.
  • Must be a Graduate in Engineering / Science / Diploma in Computers
  • Preferably with any two of the given certification - MCSE / RHEL / VM Ware / Storage Certification
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to one CMS customers and achieving higher level of customer satisfaction in the respective areas.

Key Deliverables
  • Responsible for productivity, profitability, work environment, safety and operational compliance. It is measured through various reporting methods.
  • Ensures the execution of customer service standards and customer satisfaction programs, and ensures the equitable resolution of customer complaints.
  • Ensure to deliver committed services and service levels to internal & external customers
  • Showcase continuous improvement of operations and service management processes
  • Adherence to operation and service management processes
  • Periodic MIS reporting to customer (on Service performance) and Management (on Project performance)
  • Ensure vendor management and professional relationship is maintained
  • Adherence and compliance to company Security and Quality policies
  • Must be able to do Installation of Windows Server 2003/ 2008, Active directory
  • Installation of Linux server
  • Troubleshooting of windows
  • Troubleshooting linux
  • Server Hardware troubleshooting
  • Server firmware upgrades
  • Administration of windows servers including - Administration of active directory - Changing system parameters - Managing user accounts - Managing print servers - Performance tuning - Security hardening - Housekeeping of servers - Resource utilization monitoring - Managing security certificates - Backup/recovery technology - Web server management - Application server management - Database service management - DHCP,DNS,SMTP management - Proxy server management - Patch application - RAID setup - Antivirus management - Messaging service - Patch management
Required Profile
  • 3 Years of System Administration Experience is must.
  • Must be a Graduate in Engineering / Science / Diploma in Computers
  • Preferably with one of the given certification - MCP, MCSA,MCSE / RHEL certification
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to CMS customers and achieving higher level of customer satisfaction in given below skills.

Key Deliverables
  • Administration and troubleshooting of Windows Servers (Preferably Windows 2008 R2, Windows server 2003 current SP Level, plus all previous).
  • Able to Install of windows servers and has good troubleshooting skills for Wintel systems, knowledge in hardening and securing of Wintel systems.
  • Advanced level of Administration of Windows server with active directory
  • Understanding of RAID, pros and cons of various RAID levels and decision making on the same in a given situation
  • Microsoft cluster configuration, administration and troubleshooting.
  • Working experience with various storages, precisely for cluster configurations is good to have.
  • Working knowledge in SAN environment is good to have.
  • File system management
  • Experience and knowledge with installing and implementing VMware ESX server, VMware virtual Center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, VMware converter VM Backup products and other products for virtualization would be advantages.
  • Understanding about the ITIL process
  • Working knowledge of one of the Service Desk / ticketing systems such as HP service centre, BMC Remedy, Service Now etc.
Required Profile
  • 3 Years of System Administration Experience is must.
  • Must be a Graduate in Engineering / Science / Diploma in Computers
  • Preferably with any two of the given certification - MCSE / VM Ware / Storage Certification
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to CMS customers and achieving higher level of customer satisfaction in given below skills.

Key Deliverables
  • Working in alignment with the ITIL framework and knowledge on working with ITIL tools
  • Guiding more junior members of the team with their project responsibilities, and up skilling them where possible
  • To escalate any issue to ensure all responses are timely
  • Help define a roadmap for desktop devices (hardware) and also software strategy, also including a strategy for mobile workers, with seamless offline working.
  • Maintain Active Directory and join the AD working group to help define processes for maintaining through the version lifecycles
  • Substantial and proven experience in the efficient and automated deployment of desktop operating systems and applications to geographically disbursed sites
  • User Administration - user moves, adds and changes, as well as user and group rights administration
  • Proven ability to write clear documentation and articles for end-user and technical-user use
  • Ability to work with a diverse user base
  • Ability to work independently and as part of a team providing timely, high quality user-focused services
  • Ability to solve problems under time pressure with frequent interruptions and work effectively in a variety of roles with both technical and non-technical personnel
  • Methodical approach/Logical problem solver
  • In-depth knowledge of Intel hardware, PDA, smartphone, desktop operating systems and network functionality
  • Knowledge of smartphone OS like blackberry OS, Windows Mobile OS, Android and iphone (iOS) including installation of updates, data transfer bw various devices and backup and restore
  • Wireless access configuration in smartphones, PDAs , laptops and desktop
  • Understanding about the ITIL process
Required Profile
  • 5+ Years of Leading a End User Computing Team size of minimum 10+.
  • Must be a Graduate in Engineering / Science / Diploma in Computers with ITIL Foundations
  • Preferably with any two of the given certification - MCSE / RHEL / VM Ware / Storage Certification
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to CMS customers and achieving higher level of customer satisfaction in given below skills.

Key Deliverables
  • Experience in LAN and WAN support and configuration
  • Experience in cabling infrastructure management
  • Experience in configuration, troubleshooting and monitoring of routers, switches, firewalls, wireless AP, network sniffers and BW mngt devices
  • Knowledge of IP V6 and migration from IP V4 to IP V6
  • Understanding of VLAN, STP, OSPF, BGP, HSRP, BIND, ATM, 10GE, LANE, PVP, PVC, VPN etc
  • Knowledge on hardware and software load balancing
  • Experience with telecommunications carrier services
  • Experience with network management tools
  • Installation of hardware,software and formware
  • Network performance analysis and tuning
  • Understanding about Encryption technologies
  • Understanding about Security policy for the network devices
  • Understanding about the ITIL process
  • Firewall support and configuration and experience of participation in security review and analysis
  • Managing the intrusion detection
  • Network vulnerability assessment
  • Network vulnerability assessment
  • Advise Application of security patcher in servers, storages and nw devices
  • Understanding on scanning tools
  • Understanding of physical security requirements
  • Development of security policies and ensuring and adhering to same
  • Hands on experience in various Firewall/IDS/IPS/AV Technologies
  • Understanding and experience in ISO 27001 ISMS
  • Understanding about the ITIL process
Required Profile
  • 5+ Years of Leading a networking engineers team size of 7 + .
  • Must be a Graduate in Engineering / Science / Diploma in Computers with ITIL Foundation
  • Preferably with any two of the given certification - CCNP / CCIE
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills
Role Purpose

To ensure delivering committed services, service levels, operational efficiencies, streamlining operations to CMS customers and achieving higher level of customer satisfaction in given below skills.

Key Deliverables
  • Unix (Preferably Sun Solaris , IBM AIX) / Linux Administration including (Support large server/storage environment also installation and troubleshooting knowledge)
  • Windows Server 2008 R2, Windows server 2003 (current SP Level, plus all previous), Enterprise Build creation and Management Experience
  • Windows Server 2003/ 2008; Active Directory; Windows Networking
  • Appropriate Virtualization technologies and associated products, VMware ESX, Hyper- V
  • OS Hardening- Unix (Preferably Sun Solaris , IBM AIX) / Linux and Windows
  • Configuration of services like web, DHCP, DNS, proxy, SMTP, in windows and Unix (Preferably Sun Solaris , IBM AIX) / Linux platforms
  • Application of patch and updates in aboth windows and Unix (Preferably Sun Solaris , IBM AIX) / Linux environment
  • VERITAS volume manager and filesystem experience
  • Exposure to Oracle, MS SQL databases (Deeper understanding will be value add)
  • Understanding on storage Volume creation, lun mapping
  • SAN zoning, WWN mapping
  • Understanding of RAID, pros and cons of various RAID levels and decision making on the same in a given situation
  • Understanding of security configuration in storage systems
  • Storage performance tuning/ configuration for better IO
  • Firmware upgrade for server and storage in a controlled way
  • Exposure to one or more standard backup solution like EMC legato networker/Symantec (veritas) netbackup / CA arcserve
  • Understanding about the ITIL process
Required Profile
  • 4+ Years of Leading a Server or Storage Team in a production environment.
  • Must be a Graduate in Engineering / Science / Diploma in Computers with ITIL Foundation
  • Must have Lead a team for 3 members minimum.
  • Preferably with any two of the given certification - Sun Solaris or Unix Certified / MCSE / RHEL / VM Ware / Storage Certification
  • Must have good communication skills, (active listening skills)
  • Must be customer-focused
  • Must work in a professional manner
  • Must be able to work alone and in teams
  • Must be diplomatic and must have interpersonal skills
  • Must have sufficient writing skills (English), have sufficient phone techniques (English)
  • Good problem solving skills

For more details.