5 Key Factors to Consider Before Building Enterprise Mobility Roadmap
Today, “Mobility” is on the radar of every enterprise. As mobility breaks barriers of traditional concepts of cabins and fixed desks, it is turning out to be the most impactful disruption for business transformation.
Enterprise can enable production, distribution and sales and provide prompt services even when customers are on the move through EMM (Enterprise Mobility Management). The business model emphasizes on collaboration, connection and instant communication. Anyone can access and process any business service form anywhere, anytime on any device. Many C-Level executives are brainstorming with their teams to chart out a clear roadmap for EMM (Enterprise Mobility Management). But here lies the problem:
A staggering 71% of IT leaders see mobility as transformational, yet only 18% of companies have a well-defined mobile strategy.
Mobile enablement must start with a framework that has solid plans for enabling, managing, controlling and securing devices, application and content (data) for accelerating business productivity. Before one thinks through the possible scenarios, technical requirements and other factors for enterprise mobility adoption, one must adjust the lens to see things from end-users point of view, which includes:
- Business to Customers (B2C) – Developing mobile apps for the customers
- Business to Employees (B2E) – Facilitating BYOD and work from anywhere, anytime
- Business to Business (B2B) – Making mobile-ready business platforms for other stake holders
The final road map must be decided only after considering the role that mobility can play in transforming business, identifying the pain point areas of the end users and other technical challenges, analyzing the current solutions available in the market to arrive at the best vendor, and most importantly, calculating the difference between the TCO and ROI from enterprise mobility deployment. Else your enterprise mobility roadmap might not just take you far.
Here are the five points to keep in mind when deciding on an enterprise mobility roadmap:
Begin your strategy with the 3 factors first: Business Strategy, IT Strategy and Access Strategy based on opportunities, costs & complexities, and implementation.
Business strategy is making assessment of the current mobility market opportunities and business drivers behind them. So, this is a kind of requirement gathering before building the mobility enterprise platform that can transform business.
IT strategy is all about putting a robust process in place which will take care of technicalities like mobile readiness, BYOD strategy, security and risk management, and what kind of devices and applications should be developed and supported on which platforms.
Access strategy merits a special attention. On the surface level, many business leaders equate with managed services dealing with mobile deployment technologies. But access strategy is also about accelerated mobilization, data security, and securing the DAC (Device, Application & Content).
- Apps Management
What kind of apps are you going to develop, and which platforms will it support?
Will there be different policies for different apps?
How many types of users are there and what are the devices they are going to use to access the apps? What functionality and user experience is your application going to render and what business difference it is going to make?
Executives must have clear-cut answers and all the possible mobility use-scenarios with a robust mobile application management (MAM) solution in place.
- Device Management
The major share of decision-making would be contributed towards device management.
How you are going to manage iOS, Android and Windows on different devices that access enterprise apps? This is one aspect which critically affects the BYOD (Bring Your Own Device) policy of your enterprise mobility?
The challenge here is how to isolate corporate data from other records in a personally-owned device. What security measures and policies are you going to adopt and enforce at the device level and how well can you implement them? Your mobile device management (MDM) solution must be able to protect corporate data in the personal device without compromising the privacy of the end users.
- Data Security
The next step is to have a clear roadmap on Data security. This is the biggest challenge that you will ever need to address in enterprise mobility, as the primary concern of mobility security is to protect corporate data.
Whether you are going to use on-premises data storage or deploy them on cloud? Who are the end-users going to access your corporate documents? How to secure the data which can get misplaced or stolen on endpoint devices? Protecting intellectual property rights and regulatory compliance are also tied with myriad of challenges. All these have to be addressed without compromising or deviating from the real functions of data, which is to enhance customer experience by providing relevant information whenever and wherever they need it.
- Working on user profile:
Managing user profile is a key consideration, which unfortunately doesn’t receive the same amount of attention unlike MAM, MDM or BYOD. When we talk of mobility, we usually mean a device on the move accessing corporate data through some apps or web channels. There is an end-user who can be within or outside the office premises. But, end-users are not always about individual entity, there is a chance of a device being shared between multiple end-users. Can you control multiple user profiles on the same device switching between personal and professional space? Moreover, there is the persistent challenge of what kind of single sign-on access has to be provided for on-premises and cloud applications. All these are important factors to keep in mind when building enterprise mobility roadmap.
Today, there are more mobile devices than human beings on our planet. 67% of CIOs and IT professionals believe mobility will impact their businesses as much as or more than the internet did in the 1990s. Global enterprise mobility market is expected to reach $140 billion by 2020. As per IDC, there were 1.3 billion mobile workers in 2015, representing 37.2% of the total workforce. But these are all statistics, what is important for an enterprise is to understand that there is no one-size-fits-all solution for their mobility requirements. They must have clear idea about their business opportunities, what technological challenges they are going to face and how they are going to overcome those challenges before deciding on the mobility roadmap.
October 8, 2018
September 27, 2018