Artificial Intelligence


CMS IT-HCM

CHROs (Chief HR Officer) want to stay ahead in their game, adopting the latest trends in their efforts to nurture talent, retain employees and achieve enhanced employee development. The human capital management (HCM) field is evolving at a fast pace, laden with innovation, changes and wonderful ideas for team development. As per noted experts from the field, here’s an extract of latest trends in HCM landscape: Give a more human semblance to HR platform through technology Jeanne Meister, workplace futurist, opines that technology should be the tool in augmenting the role of......

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CMS IT Machine Learning

Those in analytics might have come across the term Machine Learning. It is often misused and glorified as a magnificent future for machines replacing humans. Though there is some prejudice and a lot of grandiose built around ML, the fact is ML is the most powerful and advanced technology for a modern enterprise. In a very crisp and layman language we can conclude, Machine learning can be used in automation of repetitive tasks that would otherwise need to be done manually, thereby enhance enterprise efficiency and execute repeatedly at scale. What is......

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Artificial Intelligence Transforming Financial Services

The first incidence of a machine and human crossing paths was the epic win of Deep Blue, the supercomputer, over grandmaster Garry Kasparovin 1997 in an intense game of chess. The triumph certainly triggered a debatable topic and kickstarted the rise of the machines. In 21st century, Artificial Intelligence (AI) has moved past the celluloid and realms of research, establishing its presence in the real world amid an unparalleled convergence. AI has been pivotal in changing the face of the entire financial services, taken by storm. Almost every financial enterprise has embraced......

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Bots, Applied AI: Are they the future?

Satya Nadella, CEO, Microsoft says “Bots are the new apps”. A computer program designed to work on its own to collect information through internet and carry out the monotonous tasks are called bots, pretty much that can be summarized about bots for the common man. A chatbot is a computer program, a humanized service, fueled by complex math and algorithmcontrolled by rules that can be interacted with, via a chatting interface. Dynamic interaction on internet at various websites is another potential place where bots are being used and positively influence the milieu....

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Artificial Intelligence

AI is all about machines simulating the human intelligence. Cognitive Automation leverages the AI techniques that simulate human brain functioning, helping in complex processes towards decision making, task completion and achieving the goals. Automation has played a pivotal role in propelling this era of remarkable advancement to the next level. Recently, a fortune 100 bank, $68 billion annual revenue and nearly 50,000 employees, improved their operational efficiencies through intelligent bots. Currently, they have deployed more than 2,000 bots, minimizing the cost by 30%, reduced time spent in handling complex processes by almost......

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How Bots are taking over Mobile Apps

Possibly one of the few technological milestones that happened quietly and swiftly, bots have swarmed the customer care landscape, injecting innovation. ‘Smart Agents’ are predicted to handle four out of ten mobile interactions by 20201, and a Gartner study predicts that 85% of interactions will happen without a human at the other end2. Surprisingly, this quiet revolution of sorts has been happening on the sidelines of the popularity of apps and is all set to dwarf the success of apps. Three out of ten customers prefer a social media channel to interact......

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