IT Support Services


Data Center and Cloud Predictions 2019

It’s that time of the year to look back and ponder on the highlights in 2018, hits and misses, and what can be done better in 2019. In this article we will focus on data center and cloud, trying to strike an equilibrium between the cloud and on-premises implementations. A lot has already been discussed and researched about the emerging trends, here’s a brief recap through logical assumptions with predictions into 2019 for data centers and cloud. Edge Computing is smarter than before, needs the right business model Every IT based company......

Continue Reading


Why Cloud is the best option for startups? One of the biggest challenges for start-ups is the lack of resources to procure and manage IT resources.  A start-up with only 10 or 20 employees usually end-up dealing with an avalanche of IT tasks like website hosting, data storage, BYOD, CRM applications, numerous communication channels, online collaboration tools, payment processing and more. That’s where Cloud solutions can come into action....

Continue Reading


How CMS IT Fixed the IT issues of 50 stores of a global food chain restaurant and increased the revenue by 15% of 200 stores in return. What was going wrong for the client? Our client is a leading global fast food chain restaurant serving a huge market in India. As their business expanded, more stores were introduced in the tier II and tier III Indian cities. Soon they were faced with challenges of broken service streams due to several IT issues, resulting in business downtime and customer dissatisfaction. The client identified......

Continue Reading


Hyperconvergence is the latest buzzword in the IT sector, especially among data center circles for its capability to seamlessly integrate all IT components. Since the infrastructure solution can be developed, delivered and supported by a single vendor, its operational efficiency and low-cost factors are driving more and more enterprises to adopt this trending technology. What is Hyperconvergence? Hyperconvergence runs as a software-defined data center that provides flexibility and agility to the new-gen businesses solutions. The economic model of hyperconvergence is based on a cloud-like model that mows down data-center expenditures and total......

Continue Reading


With emerging digital disruptions like cloud, mobility, analytics, and social media, IT challenges for Small and Mid-Sized Business (SMB) have increased manifold.  They have to adapt to these new changes and ensure business continuity while looking for more growth opportunities. Today, we bring you the top 5 IT challenges encountered by small and mid-sized business: Data integrity challenges 70% of small firms that experience a major data loss go out of business within a year. The most common challenge is data loss, majorly due to absence of adequate back up in the......

Continue Reading


Big Data needs no introduction. Everyone is talking about it and many companies are using Big Data to achieve a number of business goals. But in an unrefined state, Big Data is just a collection of large volumes of data that really doesn’t tell us anything. Trying to make sense out of the huge pile of information is one of the biggest challenges retailers face with Big Data. This is where advanced analytical tools come into play and filter the unwanted data and offer useful information. Big Data has transformed the way......

Continue Reading


The IT help desk is responsible for improving the quality of internal support as quickly as possible. For enhancing the efficiency of the help desk staff, it is important to have an automated process automation in place. One can influence real-time data to deliver accurate internal support to maximize employee productivity and monitor service performance. How does once tackle the occasional slack on the IT help desk? What are the key factors an enterprise should consider in this light? Read on to know the best practices involved in this process. 7 efficient......

Continue Reading


IT support services (ITSS) are crucial to the smooth functioning of any company. Its role , as we know, is to access, support and troubleshoot problems across computers, LAN networks and even geographical locations. In a nutshell, they are crucial to a company productivity, business delivery and business and service model. The key aspects of the ITSS function include comprise Incident Management, Problem Management, Configuration Management, Change Management, and Release Management, all aimed at offering uninterrupted and best possible service. But like all functions in any organization, having the right people to......

Continue Reading


Increasing importance of end user experience in IT End user experience today defines the most fundamental dimension of the relationship between an organization and its customers. The changing dynamics of user interaction especially in the recent past has undoubtedly become instrumental in the success of an organization. Though the financial analysis of IT is valuable, it does not serve the purpose of understanding the efficiency and effectiveness of IT as far as the end user is concerned. It is no surprise that there is an ever increasing interest in monitoring end user......

Continue Reading