IT Support Services


In any IT-related operation, having an effective Help Desk is now an essential part of how a company can make itself efficient and competitive. With ITSS have expanded in a major way as companies expand their operations, handing software and hardware issues, trouble shooting recalcitrant networks and related services gets increasingly more complex. At the end of the day, minimum downtime of a company’s technological assets will pay off richly. A Help desk is a complex animal and there are several levels of support that it can provide. These start from the......

Continue Reading


IT organisations and support help desks are developing with technology like never before. There is a dramatic change in the way technologies are developed and delivered to the end user. Applications and software are linked with cloud based solutions that require back end support ensuring that customers are assisted at the right time. With the advent of applications and technologies evolving at a rapid pace, IT organisations are looking for new ways to achieve customer satisfaction with IT help desk. IT is the primary support for the entire organisation and end user......

Continue Reading


Over the last few years CIOs have needed to cut costs and infrastructure has often been a prime target. Rather than introducing new technologies that could have accelerated productivity, many companies were forced to maintain their existing infrastructures through a series of quick fixes with many spending too little on new systems. Today these organizations are looking towards optimized, integrated and cost effective IT infrastructures to drive high performance with cost, security and complexity being the key near term drivers of infrastructure investment.CIOs and other heads of IT, who often grapple with......

Continue Reading


These days IT organizations make use of multiple tools and management service platforms to address issues that impact end users. However, these tools and platforms can prove more effective if organizations monitor performance, availability, and efficiency from a single pane of glass. Below are a few elements to consider for effective, end-to-end monitoring: Monitoring Configuration management database (CMDB) As the most critical component of your monitoring, Configuration Management Database (CMDB) is a centralized repository that stores information on all the significant entities in your IT environment. The entities, termed as Configuration Items......

Continue Reading


In today’s constantly-changing technology industry, trends like cloud computing, agility, BYOD (bring your own device) and IT support services evolved as productive IT solutions.According to a research from Robert Half Technology and HDI, the IT help desk is progressing quickly and the report also share three workforce trends that are distracting the IT help desk....

Continue Reading


It’s a pretty competitive space, but the cloud POS market is becoming more intermittent. Most of the cloud POS vendors emphasize on the restaurant/hospitality space, and have powerful reservation and table management features; however, typically do not focus on any real inventory management functions. Of the cloud POS vendors that aim on the specialty retail space, most are designed to substitute cash registers at single stores, and they either do not possess or have very primitive inventory management features without ecommerce integration....

Continue Reading


Data centers have been growing at rapid speeds in terms of size, quantity, and resource utilization. Organizations deploying hybrid clouds have found increased efficiencies in utilizing remote data centers to manage enterprise data. While the global trend of hiring third party managed service providers for data center management...

Continue Reading


The Internet of Things (IoT) has pretty much revolutionized the way the world is looking at technology. Smartphones and mobile devices are dictating the lives of humans in every possible way. Given that every mobile device interacting with users has a distinct identity of its own, Identity and Access Management (IAM)...

Continue Reading


A large number of traditional IT implementations are gradually shifting to cloud service models, giving more impetus to Infrastructure as a Service (IaaS). This is one area likely to witness the fastest growth in the near future – Gartner predicts a projected growth rate of 41.7% CAGR by 20161....

Continue Reading