Organisations employ automation to streamline their activities and simplify IT infrastructure support services. Automation simultaneously increases productivity and efficiency by using a combination of Artificial Intelligence, Machine Learning and Predictive Analytics from deep data insights to power a system that ensures organisations a more focused result.

CMS IT has been offering automation services since the advent of automation-based technology processes in the Indian IT Industry. We can provide automation services for your cloud, cybersecurity and applications. Workplace process-management via automation is also one of the CMS IT’s most active servicelines.

We recognize that in order for businesses to adapt and develop in a competitive world, they need to remain agile all the time, innovate constantly, and improve scalability.Automation unlocks value on your existing systems and source of innovation to your business.Our experience has shown, automation is not about technologies. To increase the ROI, a holistic approach is required that includes people, processes and technology.

Enhance End-user Experience by reducing response time and human errors

Leveraging Workforce Productivity for less mundane and more creative endeavours

Improved Long-term ROI with proper allocation of resources

Increase Go-to-market Speed and achieve required results within a set time frame

Automation Services:

Drastically improve ROI and operational efficiency by leveraging AI-powered automation of business-critical processes, with maximum accuracy.
Automate workplace activities and become adept in managing service desk, RIM with improved compliance visibility and end-user experience.
Implement IT security automation and enable full-time data surveillance while receiving system-generated real-time reports.
Develop and configure application and monitor performance to easily troubleshoot and rectify errors.
Manage data and knowledge better with automated cloud management, reduce response time, minimise human error while increasing long term ROI.
Real-time reporting of network vulnerabilities reduces costs while minimizing errors and total system downtime.

Partnerships and Alliances

Automation Anywhere delivers the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people.

It combines consumer-like usability with enterprise-class reliability, and security for RPA that empowers your workforce to automate on their own, in real time.

AA is our RPA partner of choice. We have two motions of engagement with AA. In the first motion we focus on Automating and Digitizing the traditional IT support like L1 & L2 service desk for End user, DC&DR along with Cyber security operations. In the second motion we are automating customer’s processes in which customer applications have heavy interaction with documents and data forms. Both the motions are productivity boosters and give huge cost take away in BAU to our customs

We are helping global enterprises future-proof themselves, increase revenue and reduce costs with AI-powered chatbots. These chatbots are built on the Sensforth’s zero-code Bot-platform. The platform has pre-built industry AI models and deep domain knowledge. This ensures that our chatbots have industry-leading accuracy right out of the box, while reducing implementation time by up to 50%.

As a leading IT services provider we focus on AI-led Managed Services and Digital Transformation. We are committed to help you change the way you organize your IT operations, bring meaningful and actionable insights to your service improvements through advanced ML. We want to enhance experience of your users and reduce your resource utilization. For delivering these services, we have partnered with GAVS’ AIOps platform, Zero Incident Framework TM (ZIF). It enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident Enterprise. It is can be an on-premise or a SaaS solution based on the usecase. It enables IT to deliver high performing systems with end to end visibility that helps manage and optimize resources and assets, and drives value for businesses. The platform also prevents data disasters and enhances business services continuity.

Case Studies

A large Telecom Service provider increased efficiency and reduced costs by implementing AI Automation at the Service Desk.
Automation Framework assists a large Pharma Service provider efficiently manage its user requests with zero drops.

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