The telecom industry is experiencing radical changes not only in the expectations of business customers, in their business environment as well. In order to meet customer demands, face competition, maintain QoS, and offer new services, telecom companies have to heavily invest in network transformation for leaner operations. Telecom equipment vendors face immense pressure to provide next generation technology such as Wimax / LTE, converged networks, upgraded infrastructure and end-to-end managed services.
CMS IT has helped Telecom partners in seamlessly shifting from product-centric to consumer-centric business model by analyzing the customer needs and adapting the business process to meet the demand. Our Business Intelligence (BI) integrates the traditional Client relationship management (CRM) solutions, that enables the companies to make informed decisions through processed and mined data made available across the enterprise network.