Innovative Managed Solutions for efficient staff productivity
End Users at workplace utilize several End User Computing devices such as Desktops, Laptops, Printers, Scanners, Audio video equipment and Peripherals. CMS IT will deliver Workplace services through remote and/ or onsite support engineers at required business.
CMS IT delivers services to maintain standard Operating Environment (SOE) that supports first level support for all Desktop calls and client specific applications. We perform all standard installations and support critical processes via innovative automation solutions, maintain the required level of security compliance.
We bring best practices and continuous improvements for seamless ongoing operations to increase the efficiency and productivity of delivery operations. We run joint programs with our customers to focus on specific initiative for process improvement and service innovation.
Our value addition is our own resources across Tier 1/ Tier 2 & Tier 3 Locations of the country thereby ensuring quick mobilization of Onsite/ On-call resources. Our support team enable lower SLA’s for by performing case analysis and providing knowledge base, FAQ, Known errors database. This intelligence can be further automated by our innovative solutions to achieve higher ROI.