End Users at workplace utilize several End User Computing devices such as Desktops, Laptops, Printers, Scanners, Audio video equipment and Peripherals. CMS IT will deliver Workplace services through remote and/ or onsite support engineers at required business.
CMS IT delivers services to maintain standard Operating Environment (SOE) that supports first level support for all Desktop calls and client specific applications. We perform all standard installations and support critical processes via innovative automation solutions, maintain the required level of security compliance.
We bring best practices and continuous improvements for seamless ongoing operations to increase the efficiency and productivity of delivery operations. We run joint programs with our customers to focus on specific initiative for process improvement and service innovation.
Our value addition is our own resources across Tier 1/ Tier 2 & Tier 3 Locations of the country thereby ensuring quick mobilization of Onsite/ On-call resources. Our support team enable lower SLA’s for by performing case analysis and providing knowledge base, FAQ, Known errors database. This intelligence can be further automated by our innovative solutions to achieve higher ROI.
Acer is a hardware + software + services company dedicated to the research, design, marketing, sale and support of innovative products that enhance people’s lives. Acer’s product offering includes PCs, displays, projectors, servers, tablets and smartphones.
Acer designs environmentally friendly products and, with its vendors, has established a green supply chain. The brand’s PC-centric product offering includes notebook and desktop PCs, servers and storage, LCD monitors, projectors, and smartphones and tablets.
CMS IT Services ranks amongst four Acer Authorised Service Partners (AASP) and is responsible for sales, services of Acer desktops laptops and servers. CMS IT Services is also responsible for Acer installations, warranty support covering onsite support, labour and warranty of parts.
IBM is the global leader in cloud with an unmatched portfolio of open cloud solutions to enable clients for the hybrid cloud era with integration, control over data and expertise. IBM has 100+ cloud SaaS solutions, thousands of experts with deep industry knowledge helping clients transform and a growing global network of data centers.
CMS IT Services has a Pan India sales and services partnership with IBM India. Both companies leverage their technology leadership and strong market presence to deliver projects with high levels of customer satisfaction.
Hitachi Vantara is an industry leader in data with its world class storage and data management solution. We leverage their ‘Converged’ and ‘Hyperconverged’ technology to transform complex. Datacentre setups to the simple, scalable, easy-to-manage infrastructure, powered by VMware vSAN and Cisco. The Largest Insurance company is already using this cutting-edge technology. The Hyperconverged system gives a cloud like agility enabling you to respond quicker to business needs with a simplified, standardized platform that is easy to manage – with less risk.
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