Digital Applications Management

According to Forrester 66% of the IT budget is spent on managing your existing applications that leave only 34% for new IT driven initiatives.

  • Does 80% of your IT spend goes into solving repeatable and highly avoidable problems?
  • Can you deploy your IT Spend on to innovation?
  • Can you use automation to streamline the problem universe?
    Our value driven approach entails transition, operations, enhancement and continuous improvement. The process provides enhanced analytics, quality resolutions and effective tracking, thereby reducing your IT spend in redundancy and deploys innovation and automation.
  • Increasing applications management and support efficiency, automating key repeatable processes to streamline the support process and make it more efficient.
  • Taking a target in terms of reduction of ticket size and achieve the same through automation and process enhancement while changing the paradigm with respect to applications support projects which are key factors in increasing load.

We deliver end-to-end applications portfolio management and support, right from transition to SLA achievement and business as usual with optimal staffing, automation enhancements and cost optimization across the spectrum with our value driven approach.

Here, at CMS IT we strive to provide the best in class applications management with an intention of reducing costs year on year.

High Availability

Continuous Automation & Innovation

Seamless Execution

a. High Availability: Ensure high availability of your critical and non-critical applications all the time by leveraging our end to end managed services expertise manage large scale delivery and customer experience.

b. Continuous Automation & Innovation: We leverage the power of automation to enable maximum self-service and continuous improvements in terms of efficiencies and reduction in operating costs for our customers.

c. Seamless Execution: Our 40+ years of experience in delivering end to end managed services for our large enterprise customers empowered us to create a well though transition methodology and enhanced staffing capabilities pan India.

With our Digital Applications solution, we redefined the role of applications management from:

Business as Usual to Better than usual

Routine Maintenances to Proactive monitoring & upgradation

Resolutions to One touch resolution

Partnerships & Alliances

Liferay is a Platform to Unify all your Customer Engagement and connect your employees and partners all in one place. It enables you to create experience and business models on the same platform.

The platform is Developer friendly yet business savvy. It is Open source, flexible and fast. But with enterprise class support and usability.

Liferay is our Digital partner of choice. Along with Liferay we completely transform your user experience. If Change is the new constant in your business, then Liferay DXP holds the Solution for your Business!

Automation Anywhere delivers the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people.

It combines consumer-like usability with enterprise-class reliability, and security for RPA that empowers your workforce to automate on their own, in real time.

AA is our RPA partner of choice. We have two motions of engagement with AA. In the first motion we focus on Automating and Digitizing the traditional IT support like L1 & L2 service desk for End user, DC&DR along with Cyber security operations. In the second motion we are automating customer’s processes in which customer applications have heavy interaction with documents and data forms. Both the motions are productivity boosters and give huge cost take away in BAU to our customs.

Ramco is a fast growing enterprise software player disrupting the market with its multi-tenanted cloud and mobile-based enterprise software in the area of HCM and Global Payroll, ERP and M&E MRO for Aviation.

Part of the USD 1 billion Ramco Group, Ramco Systems focuses on Innovation and Culture to differentiate itself in the marketplace. On Innovation front, Ramco has been focusing on moving towards Cognitive and Robotic ERP with features such as Chatbots – which allows users to complete transaction using natural conversations; Mail It – transact with the application by just sending an email; HUB It – a one screen does it all concept built to address all activities of a user; Thumb It – mobility where the system presents users with option to choose rather than type values and Prompt It – a cognitive ability which will let the system complete the transaction and prompts the user for approval. With 1600+ employees spread across 22 offices, globally, Ramco follows a flat and open culture where employees are encouraged to share knowledge and grow.

CMS IT are Ramco’s strategic partners. We are involved across the sales and implementation cycle. Our expertise lies in helping our customers fine tune their requirements and helping them in end to end implementation of Ramco HCM. We bring in product and domain expertise and a very strong OEM connect which will help our customers optimize their investments and roll out best practices in HCM.

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