DevOps Site Reliability Services

Accidents happen, incidents happen. No organization is without their share, and most organizations have accepted infrequent incidents as normal operating procedure within the framework of stated reliability goals. Tooling in the form of monitoring, tracking and alerting are mature to the point of ubiquity in forward-leaning organizations, with even a second wave of innovation in companies like GrafanaChronosphere and Honeycomb. The innovation around this area occurs as underlying architectures shift, for example from on premise to monolithic cloud to microservices (MSA).

Reliability is associated with unexpected failures of products or services. The main reasons for the failure are the following.

The product is not fit for purpose as it is not designed for the purpose.

Product may be overstressed in some way

Failures can be caused by wear out

Failures can be caused by Vibration

CMS IT has been pioneering on the processes followed on pre incident, during the incident and the post incident processes. As part of the Pre incident management CMS IT helps in defining Service Level Objectives and tracking the objectives. CMS IT helps in defining the service Catalogue that if offered by the IT department to the business and focusses on the SRE services.

CMS IT focuses on minimizing the impact due to downtime by monitoring /logging and tracking the incidents through a well-defined process. The outcome of monitoring is an alert, and the alert is converted into an incident if the alert requires an action.

CMS IT focuses on post incident phase of SRE by promoting the repeat incident as a problem and does the root cause analysis. This will help in re defining the SLOs and preventing the incidents from future occurrence.

The entire process of SRE is managed by CMS IT using the People, Process and Technology. On the technology side CMS IT uses the ITIL framework-based tools to track the incidents, problems, changes and ensures that the processes are implemented through the technology. A combination of people, process and technology ensures the delivery of service reliability engineering. Focus has shifted from host centric to service centric enabling the entire business services to be monitored by the tools.  The entire enterprise DevOps set up is defined in the following figure.

The chart picturized below depicts the DevOps Architecture of an enterprise to enable the delivery of Site Reliability.

Partnerships and Alliances

Founded in 2003, by VMware, AirWatch achieved early success in managing wireless endpoints and ruggedized devices. Today, AirWatch is the leading enterprise mobility management provider.

With more than a decade in business, AirWatch continues to develop solutions that empower companies to focus on innovative uses of mobile technology rather than dealing with the complexities of managing mobility.

AirWatch simplifies mobility for organizations, while empowering end users. With AirWatch, organizations can easily deploy, configure, secure, manage and support smartphones, tablets, laptops and other devices across multiple mobile platforms and operating systems. The AirWatch platform includes industry-leading mobile device, email, application, content and browser management solutions.

Our partnership helps in developing a solution which leverages industry-proven enterprise mobility platform and immediately start delivering value to our customers? Whether a network carrier, device manufacturer, technology provider, or systems integrator, we work to identify specific goals and determine how our enterprise mobility solution can help you accelerate your business, reach more customers, and drive additional revenue.

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