Digital Experience Management

CMS IT’s digital transformation approach is focused on:

  • Helping our customers support end to end digital experience
  • Using cutting edge automation that results in greater transaction accuracy
  • Improving scalability of transactions
    Using robotic process automation and cognitive capabilities along with a highly differentiated experience layer, we are able to re-engineer, automate and transform transactions.

Our Digital Programs key objectives are:

  • Process Efficiency and Enhancement
  • Paperless Transactions
  • Business Engagement

Leveraging our strong partnerships and expertise we can help you solve some of today’s problems:

Increase Online Revenue

Effective Self-Service Experiences (CX)

Unify Disparate Systems

a. Increase Online Revenue: Improve customer satisfaction cycles by enabling effortless purchasing. Continuously monitor and increase customer adoption over time. Replace homegrown systems and manual commerce cycles by leveraging products and expertise from our digital experience portfolio.

b. Effective Self-Service Experiences (CX): Create and launch curated self-service experiences for all the stakeholders in your business. User friendly, unified and insightful self-service portals for customers, partners, employees and other stakeholders.

c. Unify Disparate Systems: Bring all your legacy systems to create a unified and technologically modern experience for all your users. Connect siloed systems and leverage the power of data as well as unified experience.

CMS IT creates seamless and unified experiences across customers, vendors and employees. State of the art technologies like headless apis and elastic search enables you to offer a unique and insightful digital experience. We also provide strategic consulting, user experience and design and development services across your digital transformation journey.

Utilizing our strong partnerships with leaders in the digital experience space we can:

Connect Your Experiences and Systems

Create Personalized Experiences

Quickly Customize solutions using the power of platforms

Partnerships & Alliances

Liferay is a Platform to Unify all your Customer Engagement and connect your employees and partners all in one place. It enables you to create experience and business models on the same platform.

The platform is Developer friendly yet business savvy. It is Open source, flexible and fast. But with enterprise class support and usability.

Liferay is our Digital partner of choice. Along with Liferay we completely transform your user experience. If Change is the new constant in your business, then Liferay DXP holds the Solution for your Business!

Automation Anywhere delivers the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people.

It combines consumer-like usability with enterprise-class reliability, and security for RPA that empowers your workforce to automate on their own, in real time.

AA is our RPA partner of choice. We have two motions of engagement with AA. In the first motion we focus on Automating and Digitizing the traditional IT support like L1 & L2 service desk for End user, DC&DR along with Cyber security operations. In the second motion we are automating customer’s processes in which customer applications have heavy interaction with documents and data forms. Both the motions are productivity boosters and give huge cost take away in BAU to our customs.

Ramco is a fast growing enterprise software player disrupting the market with its multi-tenanted cloud and mobile-based enterprise software in the area of HCM and Global Payroll, ERP and M&E MRO for Aviation.

Part of the USD 1 billion Ramco Group, Ramco Systems focuses on Innovation and Culture to differentiate itself in the marketplace. On Innovation front, Ramco has been focusing on moving towards Cognitive and Robotic ERP with features such as Chatbots – which allows users to complete transaction using natural conversations; Mail It – transact with the application by just sending an email; HUB It – a one screen does it all concept built to address all activities of a user; Thumb It – mobility where the system presents users with option to choose rather than type values and Prompt It – a cognitive ability which will let the system complete the transaction and prompts the user for approval. With 1600+ employees spread across 22 offices, globally, Ramco follows a flat and open culture where employees are encouraged to share knowledge and grow.

CMS IT are Ramco’s strategic partners. We are involved across the sales and implementation cycle. Our expertise lies in helping our customers fine tune their requirements and helping them in end to end implementation of Ramco HCM. We bring in product and domain expertise and a very strong OEM connect which will help our customers optimize their investments and roll out best practices in HCM.

Ready for digital transformation?

We’re here to help.