Hybrid IT Process Automation & Operations

Organizations are finding advanced ways to power technologies with operations automation, through Artificial intelligence, machine learning, Self-help and predictive analytics, and leverage the fastest growing solutions in the market for deep data insights and analytics.

Automation is a combination of Machine Learning, AI and Analytics with the right set of tools that help yield saving of cost, productive hours, improve user satisfaction and many more. By building systems that can take over the task of writing scripts and initiating automation, human resources can be completely removed from mundane tasks and be focused on more complex tasks that require visualization, imagination, and teamwork. This platform helps businesses to use human resources in the areas in which they are most needed and drastically reduce the spending on resources to perform the routine /common tasks.

In the cutting-edge business arena today support to technology plays an important part, organizations are looking for more focussed and quicker response through tight processes and automation tools to solve IT support challenges, get increased productivity, improve on efficiency and accuracy which delivers required results to the organization.

Advanced automation technologies offer improved customer satisfaction and quick response for delivering what users want when they want it.

Artificial intelligence and Machine learning help Chatbots to be used as virtual assistants and uses text & speech analytics to get cognitive analysis. Predictive analytics is employed for improving Infrastructure life.

The focus is on increasing productivity in user experience and supporting IT Infrastructure environment with new ways to deliver differentiated experiences and value. Automation evolves the value.

Improve Performance

Enhance Security

VIP/VIR driven solutions

Increased Uptime

Tools are as intelligent as we train and configure them. A consistent focus on training the tool to demonstrate quantitative and qualitative improvement in productivity and cost savings will produce huge ROI.

The Proposed Automation Platform is a comprehensive solution to help customers manage their IT Infrastructure life cycle from an end-user experience enhancement perspective. With better experience, end-users will be more productive.

CMS IT creates an indigenous IT environment that gives users a different digital experience by enhancing current infrastructure capacities. Driving the workforce to be adaptive to the new realms of automation by moving to digital support from the human-driven support for repetitive tasks. Our Work-place Automation Solutions Include:

Service Desk Automation

Multi-channel Support


Software Metering

Partnerships and Alliances

Automation Anywhere delivers the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people.

It combines consumer-like usability with enterprise-class reliability, and security for RPA that empowers your workforce to automate on their own, in real time.

AA is our RPA partner of choice. We have two motions of engagement with AA. In the first motion we focus on Automating and Digitizing the traditional IT support like L1 & L2 service desk for End user, DC&DR along with Cyber security operations. In the second motion we are automating customer’s processes in which customer applications have heavy interaction with documents and data forms. Both the motions are productivity boosters and give huge cost take away in BAU to our customs

We are helping global enterprises future-proof themselves, increase revenue and reduce costs with AI-powered chatbots. These chatbots are built on the Sensforth’s zero-code Bot-platform. The platform has pre-built industry AI models and deep domain knowledge. This ensures that our chatbots have industry-leading accuracy right out of the box, while reducing implementation time by up to 50%.

As a leading IT services provider we focus on AI-led Managed Services and Digital Transformation. We are committed to help you change the way you organize your IT operations, bring meaningful and actionable insights to your service improvements through advanced ML. We want to enhance experience of your users and reduce your resource utilization. For delivering these services, we have partnered with GAVS’ AIOps platform, Zero Incident Framework TM (ZIF). It enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident Enterprise. It is can be an on-premise or a SaaS solution based on the usecase. It enables IT to deliver high performing systems with end to end visibility that helps manage and optimize resources and assets, and drives value for businesses. The platform also prevents data disasters and enhances business services continuity.

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