What’s Next for Cloud Computing: Trends in 2017

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Digital India – Connecting the Unconnected with Technology (1)

2016 witnessed a huge number of enterprises shifting their businesses to cloud based architecture. Experts believe 2017 will be an even bigger year in terms of cloud adoption. And, one of the biggest factors driving this change will be cloud architecture vendors competing to provide infrastructure-as-a-service at lower costs. Continue reading

Why Microsoft Cloud is a Dream for Start-ups

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microsoft cloud for startups

Why Cloud is the best option for startups?

One of the biggest challenges for start-ups is the lack of resources to procure and manage IT resources.  A start-up with only 10 or 20 employees usually end-up dealing with an avalanche of IT tasks like website hosting, data storage, BYOD, CRM applications, numerous communication channels, online collaboration tools, payment processing and more. That’s where Cloud solutions can come into action. Continue reading

Leading Global Food Chain Restaurant Increase Revenue by 15% with Advanced IT Management

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IT Management

How CMS IT Fixed the IT issues of 50 stores of a global food chain restaurant and increased the revenue by 15% of 200 stores in return.

What was going wrong for the client?

Our client is a leading global fast food chain restaurant serving a huge market in India. As their business expanded, more stores were introduced in the tier II and tier III Indian cities. Soon they were faced with challenges of broken service streams due to several IT issues, resulting in business downtime and customer dissatisfaction. The client identified 50 of their stores with IT issues and approached CMS IT Services for potential solutions. Continue reading

What Makes Hyperconvergence More Flexible Than a Regular Cloud Solution?

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Hyperconvergence

Hyperconvergence is the latest buzzword in the IT sector, especially among data center circles for its capability to seamlessly integrate all IT components. Since the infrastructure solution can be developed, delivered and supported by a single vendor, its operational efficiency and low-cost factors are driving more and more enterprises to adopt this trending technology.

What is Hyperconvergence?

Hyperconvergence runs as a software-defined data center that provides flexibility and agility to the new-gen businesses solutions. The economic model of hyperconvergence is based on a cloud-like model that mows down data-center expenditures and total ownership cost for the entire solution. The technology has exhibited higher performance, improved agility and increased reliability; attributes that every modern enterprise is in pursuit of. Continue reading

Top 5 IT Challenges for Small and Mid-Sized Business

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With emerging digital disruptions like cloud, mobility, analytics, and social media, IT challenges for Small and Mid-Sized Business (SMB) have increased manifold.  They have to adapt to these new changes and ensure business continuity while looking for more growth opportunities.

Today, we bring you the top 5 IT challenges encountered by small and mid-sized business:

Data integrity challenges

70% of small firms that experience a major data loss go out of business within a year. The most common challenge is data loss, majorly due to absence of adequate back up in the first place. The situation gets even more complicated with many increasing data complexities like structuring varied data types from disparate sources. Since most of the SMB don’t have dedicated professionals to deal with data challenges, it becomes difficult to maintain a minimum service level in case of a data disaster.

Downtime issues

The average cost of per-minute downtime was $7,900 in 2013. SMB frequently faces database, hardware, and software downtime than their larger counterparts, as they don’t have the right kind of infrastructure or adequate investment in IT that allows them to maintain full-fledged IT maintenance services. Continue reading

How to have an effective enterprise IT help desk management

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The IT help desk is responsible for improving the quality of internal support as quickly as possible. For enhancing the efficiency of the help desk staff, it is important to have an automated process automation in place. One can influence real-time data to deliver accurate internal support to maximize employee productivity and monitor service performance.

How does once tackle the occasional slack on the IT help desk? What are the key factors an enterprise should consider in this light? Read on to know the best practices involved in this process.

7 efficient ways to enhance the power of IT help desk

Collecting performance feedback

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Workforce trends that matter in ITSS

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IT support services (ITSS) are crucial to the smooth functioning of any company. Its role , as we know, is to access, support and troubleshoot problems across computers, LAN networks and even geographical locations. In a nutshell, they are crucial to a company productivity, business delivery and business and service model.

The key aspects of the ITSS function include comprise Incident Management, Problem Management, Configuration Management, Change Management, and Release Management, all aimed at offering uninterrupted and best possible service.

But like all functions in any organization, having the right people to manage the challenges continues to be an issue. Having an efficient ITSS can mean all the difference between a smooth functioning of a company or utter chaos, within the company and at an ever-demanding client.

In any company, those manning the ITSS are ‘celebrities’ in their own right. You may not know who your colleagues are but you certainly will know who the ITSS guy is: he’s on call almost 24/7 and is perhaps, one of the few people in a company who know almost everyone by their first name. Continue reading

How to improve IT by embedding end-user experience measurement in IT metrics?

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Increasing importance of end user experience in IT

End user experience today defines the most fundamental dimension of the relationship between an organization and its customers. The changing dynamics of user interaction especially in the recent past has undoubtedly become instrumental in the success of an organization. Though the financial analysis of IT is valuable, it does not serve the purpose of understanding the efficiency and effectiveness of IT as far as the end user is concerned. It is no surprise that there is an ever increasing interest in monitoring end user experience. However, it is imperative that companies break away from mere network-centric approach to capture the essence of rapidly moving targets of end user satisfaction. Continue reading

Evolution of the Help Desk in ITSS

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In any IT-related operation, having an effective Help Desk is now an essential part of how a company can make itself efficient and competitive. With ITSS have expanded in a major way as companies expand their operations, handing software and hardware issues, trouble shooting recalcitrant networks and related services gets increasingly more complex. At the end of the day, minimum downtime of a company’s technological assets will pay off richly.

A Help desk is a complex animal and there are several levels of support that it can provide. These start from the very basic to the more complex and outsourced tasks. Continue reading

End-user Satisfactions in Analysing IT Help Desk Performance

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IT organisations and support help desks are developing with technology like never before. There is a dramatic change in the way technologies are developed and delivered to the end user. Applications and software are linked with cloud based solutions that require back end support ensuring that customers are assisted at the right time. With the advent of applications and technologies evolving at a rapid pace, IT organisations are looking for new ways to achieve customer satisfaction with IT help desk.

IT is the primary support for the entire organisation and end user satisfaction is a major concern for IT help desk. End users can come across several issues related to technological advancements in the business. While the support services address these challenges, they need to ensure timely assistance is provided to maintain productivity. Continue reading