Digital Transformation does have parallels. Atleast when it comes to being inevitable for organizations, quite similar to how IT invaded businesses. What’s important here is the concept. By virtue of being an integration of similar or dissimilar technologies to bring about digitization, it cannot function with just one technology. And in the midst of the cut and thrust of this transformation, automation has emerged as a lynchpin, giving a fillip to ITSM.
Over the past few years, automation and Bots have been increasingly used in customer service. From automated voice response to messengers, increasingly Bots being used to improve the interaction – of Both your current and potential customers. It is indeed possible and being explored to use Bots to generate the leads for the sales team. For example, a Bot can be programmed to automatically browse online marketplaces like IndiaMart and TradeIndia to extract details like the contact points and supplier information. This data is loaded as a lead automatically into a CRM which can then be assigned to a salesperson and further enriched for conversion into an opportunity. Such advancement in automation, esp. Bot technology promises to revolutionize the sales process and its outcome.
Many company executives have make-shift cloud strategies managing cloud migration on their own. However most such initiatives run into problems and executives face many challenges in migrating to cloud, arising out of some common mistakes. Many businesses go about without any specific cloud migration strategies but a thorough process evaluation and goal setting can help avoid some common and costly mistakes such as:
Cloud is the future and organizations around the world are adopting cloud platforms for managing their IT resources. According to a recent Gartner report on the cloud computing trends in India, the enterprise IT spend on cloud computing increased to $71 Billion in 2016, a six percent increment from 2015i. The trend is slated to continue. The same Gartner report positioned cloud computing to constitute a major share of the IT investments this year. With an increased rate of adoption and especially post recent cyber-threats like WannaCry and Petya, organizations across the world have realized the importance of cloud security and are working towards safeguarding their cloud.
According to a recent survey by IDC, half of 6159 executives define their cloud strategies as “ad hoc.” Many company executives have stop-gap cloud strategies managing cloud migration on their own. However most such initiatives run into problems and executives face many challenges in migrating to cloud, arising out of some common mistakes. Many businesses go about without any specific cloud migration strategies but a thorough process evaluation and goal setting can help avoid some common and costly mistakes such as these five.