Author Archives: admin

Posted on Author admin Categories Artificial Intelligence

How Bots are taking over Mobile Apps

Possibly one of the few technological milestones that happened quietly and swiftly, bots have swarmed the customer care landscape, injecting innovation. ‘Smart Agents’ are predicted to handle four out of ten mobile interactions by 20201, and a Gartner study predicts that 85% of interactions will happen without a human at the other end2. Surprisingly, this quiet revolution of sorts has been happening on the sidelines of the popularity of apps and is all set to dwarf the success of apps. Three out of ten customers prefer a social media channel to interact with brands3, rather than a voice call. It is this comfort level that has added to the popularity of apps, and bots have gone a step further, bringing in interaction.

Read More
0
Posted on Author admin Categories Automation

Automation in ITSM – Changing The Status Quo for End-User Service Delivery

Digital Transformation does have parallels. Atleast when it comes to being inevitable for organizations, quite similar to how IT invaded businesses. What’s important here is the concept. By virtue of being an integration of similar or dissimilar technologies to bring about digitization, it cannot function with just one technology. And in the midst of the cut and thrust of this transformation, automation has emerged as a lynchpin, giving a fillip to ITSM.

Read More
0
Posted on Author admin Categories Automation

Using Bots to Generate Leads from Marketplaces

Over the past few years, automation and Bots have been increasingly used in customer service. From automated voice response to messengers, increasingly Bots being used to improve the interaction – of Both your current and potential customers. It is indeed possible and being explored to use Bots to generate the leads for the sales team. For example, a Bot can be programmed to automatically browse online marketplaces like IndiaMart and TradeIndia to extract details like the contact points and supplier information. This data is loaded as a lead automatically into a CRM which can then be assigned to a salesperson and further enriched for conversion into an opportunity. Such advancement in automation, esp. Bot technology promises to revolutionize the sales process and its outcome.

Read More
0
Posted on Author admin Categories Cloud

Challenges during Cloud Migration

Many company executives have make-shift cloud strategies managing cloud migration on their own. However most such initiatives run into problems and executives face many challenges in migrating to cloud, arising out of some common mistakes. Many businesses go about without any specific cloud migration strategies but a thorough process evaluation and goal setting can help avoid some common and costly mistakes such as:

Read More
0
Posted on Author admin Categories Cloud, Information Security

Assimilation of Security Technologies into Cloud Platforms

Cloud is the future and organizations around the world are adopting cloud platforms for managing their IT resources. According to a recent Gartner report on the cloud computing trends in India, the enterprise IT spend on cloud computing increased to $71 Billion in 2016, a six percent increment from 2015i. The trend is slated to continue. The same Gartner report positioned cloud computing to constitute a major share of the IT investments this year. With an increased rate of adoption and especially post recent cyber-threats like WannaCry and Petya, organizations across the world have realized the importance of cloud security and are working towards safeguarding their cloud.

Read More
0
1 … 16 17 18 19