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Chatbots have been the catalyst in transforming customer interaction for years. Since 2022, chatbots have taken the center stage for customer support as more and more businesses are adopting them to boost customer engagement. Chatbots are tirelessly available 24/7.
IT isn’t merely a department anymore but a strategic realm. The efficiencies or inefficiencies of IT can prove instrumental enough in driving customer and employee engagement and consequently a company’s success.